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Lean Office: An Overview
Speaker: Karen
Martin, Principal Consultant of Karen Martin
& Associates
Many manufacturers are achieving dramatic
results by applying Lean Enterprise principles and
tools to lower product cost, improve quality and reduce
lead time to the customer. But Lean manufacturing
principles and tools can have an even more profound
effect on organizational performance and worker morale
when they are applied to manufacturing's office processes.
The same holds true for the service sector, government,
and technical environments -- all of which are gaining
ground by using the Toyota Production System principles
and tools to shape their operations. But the office
is a unique environment that requires a modified approach
for making improvements. Join us to hear how you can
identify and quickly eliminate office-based waste,
which lowers cost, improves quality and productivity,
creates a more effective work environment, and boosts
the customer's overall experience.
 Speaker
Biography:
Karen Martin, Principal
Consultant of Karen Martin & Associates,
provides Lean Enterprise implementation and continuous
improvement support in a broad range of industries,
including manufacturing, oil and gas production, healthcare,
government, financial services, information technology,
construction, distribution, and publishing. Her past
appointments include serving as the Director of the
Institute for Quality and Productivity at San Diego
State University, where she oversaw the sell-out Lean
Manufacturing and Quality Business Practices programs,
and the Director of Quality for a nationwide healthcare
organization that provided services to 22 million
Americans. Karen is an instructor for the University
of California, San Diego’s Lean Enterprise program,
a licensed clinical laboratory scientist, and a member
of the American Society for Quality, the Society for
Health Systems, and the Institute of Industrial Engineers,
where she served on the San Diego Chapter Board of
Directors. She is a frequent speaker at national conferences
and the co-author of a forthcoming book. The Kaizen
Event Planner: Implementing Rapid Improvement in Office,
Service, and Technical Environments (Fall 2007, Productivity
Press). For more information, visit her website at
www.ksmartin.com.
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